I Asked for the Least, So I Got the Least: How to Ask for What Your Work Is Worth
People usually pay what you ask for, not what you're worth. If you ask for less because you're nervous, new or grateful for the opportunity, you set the bar for everything that follows. Know your numbers, know what your work is worth to the client, and ask for that, without apologizing.
One of the most expensive lessons I ever learned about money didn't come from a bad investment. It came from a single conversation where I asked for too little.
What happened?
In 2008, the mortgage industry was falling apart. I'd been doing well as a loan officer, but the division I worked in was collapsing, and I needed a way out.
A colleague told me a bank was hiring loan officers. I went in to interview, and I was the first one in the door. When they asked what I needed in guaranteed pay to make the move, I asked for pennies.
I ended up with about $15,000 in total guarantees.
Then, one by one, the people I'd worked with followed me over to the same bank. And as they went through the same conversation, they asked for far more. Most of them got somewhere around $40,000 to $50,000 in guarantees.
I was furious. I was the one who started it. I was the reason a lot of them even knew about the opportunity. And I'd asked for a fraction of what they got, simply because I went first and asked for so little.
I closed more loans there than almost anyone else I knew. But the number I'd agreed to was set by what I asked for, not by what I delivered.
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Why did I ask for so little?
At the time, I told myself I was being reasonable. I didn't want to seem greedy, I was grateful for the opportunity, and I figured I'd prove myself and the money would follow.
But underneath that was something simpler. I didn't know my own value, so I let my nerves set the price.
I see service business owners do this constantly. They quote low because they're worried about losing the client. They discount before anyone asks. They feel lucky to have the work, so they charge as if the client is doing them a favor.
Why does the first number matter so much?
The number you ask for becomes the anchor for everything that follows.
If you quote low, the client never sees what you could have charged. They just see that number as your price, and every future conversation starts from there. Raising it later is always harder than setting it right the first time.
And just like my coworkers at that bank, someone else in your industry is asking for more for the same work. Some of them aren't even better than you. They just asked.
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See Club SoloHow do you know what to ask for?
Start with your costs. Before you set any price, know what it actually costs you to deliver the work, including your time, tools, overhead and taxes. If you're losing money, there's no sense in being in business. (More on this in How to Price Your Services From Your Real Costs.)
Know what it's worth to the client. Your price isn't just about your effort. It's about the problem you're solving. If you save a client thousands of dollars or hours of headaches, that's what you're being paid for.
Know what others charge, then stop comparing. It's useful to know the range in your market. But pricing yourself by the person down the street means you're letting someone else decide what your business is worth.
Decide your number before the conversation. Walk in knowing what you're going to ask for and what your floor is. If you decide in the moment, nerves will usually talk you down.
How do you actually ask?
State your price clearly, then stop talking.
Most underpricing happens in the seconds after you say the number, when the silence feels uncomfortable and you rush to fill it with a discount, an explanation or a "but we can work with you."
Let the number sit. If the client pushes back, ask what concerns them, and talk about the value you deliver rather than lowering the price right away.
And if a client only wants you because you're the cheapest, that's not a client you want to build your business on.
What if I've already been undercharging?
Most owners have, at some point. The fix is to start pricing correctly with new clients right away, and to give existing clients notice before raising their rates.
That bank taught me something else, too. Once the number was set, there was no going back and renegotiating it because I'd turned out to be good. The only time I had leverage was before I said yes. Your pricing works the same way. The best moment to charge what you're worth is the very first conversation.
You don't need to apologize for charging what your work is worth. You just need to stop asking for the least and hoping someone offers you more. In my experience, they rarely do.
Frequently asked questions
How do I know if I'm undercharging?
If you're busy but not profitable, if clients never push back on price, or if you're charging less than it costs you to deliver the work, you're almost certainly undercharging.
How do I tell a client my price without feeling awkward?
Decide your number before the conversation, say it clearly, and then pause. The awkward part is usually the silence after, and resisting the urge to fill it with a discount makes all the difference.
Should I negotiate on price with clients?
Negotiate on scope, not on your rate. If a client can't afford the full price, offer a smaller scope at the same rate rather than doing the same work for less.
How do I raise prices for existing clients?
Give them notice, explain what's changing and why, and apply new rates to new clients immediately. Most good clients understand, and the ones who leave over a fair increase often weren't profitable anyway.
If you're doing great work and still not charging what it's worth, we'll fix that in the Next Level Sprint: five sessions, one on one, within ten days.
Start the Sprint$500. Full refund if the first session isn't for you.
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